SALES ASSOCIATES
“You were born to win, but to be a winner, you must plan to win, prepare to win and expect to win” – Zig Ziglar
About This Course
With the help of over 40 years of sales experience in the new home construction industry, we’ve put together this course as a guide for navigating the sales path, as you prepare to become a top sales agent. Learn what sets successful sales agents apart, review common obstacles and take note of helpful tips for everything from presenting to closing. The sales workbook, training videos, worksheets, onsite training/shadowing, mock presentations and FAQs that comprise this course are your best tools for ensuring a successful and rewarding GL Homes career.
Syllabus
This sales manual consists of 8 sections, designed to help you navigate the GL Homes sales training process as effectively as possible.
1
GETTING STARTED
Welcome to the GL Homes family! Get a head start on your path to success by learning what sets us apart.
2
LEARN YOUR PRODUCT
Learn how to use the confidence that comes from knowing your product, to help fuel your success.
3
YOUR SALES PATH
Follow this simple road map to lead your customers over the finish line.
4
SELLING OPTIONS
Review the options process and learn how you can use the options program to close your sale.
5
FOLLOW UP
Learn how to line up future sales and constant streams of business through effective follow-up methods.
6
YOU ARE READY
Review everything you have learned so far, before you join the sales team and begin selling.
7
TOOLBOX
Don’t forget to use these helpful tools and resources throughout your sales journey.
FAQ
Most questions or concerns that you will face as a sales agent can be directed to your Project Manager. They should be your first stop to help assist you. Below is a list of common topics and where to find the answers.
Any technology issues, example
- Your personal or shared computer.
- Televisions in the Sales Center and Models
- Network phones and internet connection
- Software programs: JDE, Traffic System and shared folders
Contact IT Help Desk
ITHelpDesk@glhomes.com
Email communication is preferred
Questions and Concerns Regarding
- Employment
- Benefits
- Workplace personal concerns or conflicts
Contact Human Resources Department
Carole Duncanson or Elsa Nunes
HumanResources2@glhomes.com
Incident that occurs in the community:
- A customer or homeowner is injured
- You are injured in the community
Contact Risk Management
Immediately report any incident to your direct manager or a manager onsite. Refer to the Incident / Accident Report. Serious incidents must be reported to the Risk and/or Legal Department. RiskManagementgroup@glhomes.com
Financing questions:
- Prequalifying customers
- Receiving information regarding daily interest rates and financing programs offered.
- Closing cost estimates
Contact GL Financial
Contact your GLF community representative.
GLFinancialServices.com
954-825-4320
Info@glfinancialservices.com
Questions regarding closings:
Questions regarding closings
- When the home will close
- Customer issues concerning closing dates or title questions
Contact Closing Coordinator
Contact the community Closing Coordinator
Construction related questions:
Construction related questions
The customer should be directed to talk to the building
manager for their home.
Specific issues or questions should be directed to your manager.
Post-closing construction related concerns from customers
Post-closing construction related concerns from customers
Direct all customers to GL Customer Service
Contact GL Homes Customer Service
Open Monday – Friday
866-979-2424
GLHomes.corrigo.com
For emergency or after hour call 866-979-2424 and leave a message